Shipping policy

Shipping Policy

Built to deliver, no matter the distance.

Every PackRhino product is built tough and shipped with care. While our gear is made for the real world, getting it to you can take longer when shipping from our overseas partners. We prioritize quality and safe handling over speed.

Processing Time

  • Orders are verified, quality-checked, and packed within 2–5 business days after payment confirmation.
  • You’ll receive a shipment confirmation email with tracking once your order leaves the warehouse.

Estimated Delivery Times

Actual times vary by destination, customs, and local carrier performance.

  • United States: 7–18 business days
  • Canada: 10–20 business days
  • Europe & U.K.: 10–21 business days
  • Australia & New Zealand: 10–25 business days

Note: Tracking updates may be delayed for a few days while the parcel clears export and customs checkpoints.

Tracking

Once shipped, we’ll email you a tracking number/link. If tracking shows no movement for more than 5 business days, reach out and we’ll investigate.

Shipping Costs

Rates are calculated at checkout by destination, weight, and service level. From time to time, we run promotions that include free shipping on select products, see the product page or your cart for eligibility.

Customs, Duties & Taxes

International orders may incur import duties, VAT/GST, or brokerage fees as determined by your local customs authority. These charges are not included in our prices and are the customer’s responsibility.

Lost, Delayed, or Damaged Shipments

  • Delayed: If your order hasn’t arrived within 30 business days of shipment, contact us and we’ll escalate with the carrier.
  • Lost: We’ll work with the carrier to locate the package or arrange a replacement/refund per the investigation outcome.
  • Damaged: Email photos of the packaging and item within 48 hours of delivery so we can make it right quickly.

Address Accuracy

Please double-check your shipping address at checkout. Orders delivered to an address entered incorrectly by the customer may not be eligible for replacement or refund.

Shipping Partners

We ship via trusted carriers (e.g., local postal services, DHL, UPS, FedEx) depending on route and service availability. All parcels include tracking; insurance may vary by route and value.

Questions?

Our support crew is here to help. Email crew@packrhino.com. We aim to respond within 24 hours on business days.

Last updated: 11 Nov 2025